Help

How can we help?

Your account

How do I sign in on another device?: Use the same email you signed up with, on the app or at helloraven.app. Your ravens, your jar and your plan come with you.
I forgot my password.: On the sign-in screen, tap Forgot. We’ll email you a link to set a new one.
How do I delete my account?: In the app, Account › Delete account. No longer have the app? Email contact@helloraven.app from the address you signed up with, or use the form below, and we’ll delete it for you. Everything about you is removed within a day. A web plan is canceled with it. A plan bought through Apple or Google is canceled in their settings, not by deleting the account.

How does the free 7 days work?: Start it with a card, on your phone or on the web, and nothing is charged for 7 days. Cancel before then and you pay nothing. Each person gets one trial.
How do I cancel?: Subscribed on an iPhone: Settings › your name › Subscriptions. On Android: Google Play › Subscriptions. On the web: Account at helloraven.app. Your plan runs to the end of what you paid for.
I paid on the web. Does the app know?: Yes. Sign in the same way you joined (Apple, Google or email) and everything is unlocked. Account in the app shows your plan as on the web.
Can I get a refund?: Apple and Google handle refunds for plans bought in their stores. A web plan isn’t refunded for part of a month or year, but it runs to the end of what you paid for after you cancel. If something went wrong, write to us.
What if I can’t afford it?: In the app, tap “Money’s tight?” when Hello Raven offers a plan. You get three months free, and you can ask again whenever you need to.
What’s the founding price?: $39.99 a year instead of $59.99, for everyone who joins while it lasts. Yours for as long as you stay.

Why is it called Hello Raven?: In the Bible, ravens brought Elijah bread every morning and every evening while he hid by a brook. Not a year’s worth, just what he needed for the day. We call each listen a raven. The whole story
Can I listen offline?: Yes. Members can download any listen in the app. Downloads live in Saved.
Can I turn the music off?: Yes. In the player, tap the music note. Your choice is remembered.
Who are the voices?: Rowan, June, Ellis, Remy and Roy. Hello Raven’s voices are made with care using AI, and every listen is reviewed by a person before it goes out.
Is this for kids?: Story time is: stories told with voices, made for kids, and plenty of grown-ups listen too. It’s part of every plan. The rest of Hello Raven is written for grown-ups.

How do gifts work?: Buy a year of Hello Raven on the Give Raven page, write a note and pick the day it arrives. We email the person a code and your note. They redeem it at helloraven.app/redeem.
Can I redeem a gift if I already have a plan?: Yes. The year is added after your current plan ends.

Something not answered above, a problem with your plan, a listen that didn’t sit right. We read every message.