Privacy Policy

Hello Raven helps you pause, reframe hard moments, and remember you’re not alone. To do that well, it learns a little about what helps you. This page explains what we collect, why, and the choices you have — in plain language.

What we collect

Your account: your email address, and your first name if you add it or sign in with Google or Apple.
What you tell us: the things that matter to you, what’s been on your mind lately, reminder times, and your answers to “Was this helpful?” and “How was today?”.
About you: optional. Your answers help Hello Raven pick listens for you and are never shown to anyone. Change or clear them anytime in Account › About you.
Your journal: what you write, record or draw there. It stays private: nobody on our team reads it. Hello Raven uses how you said you felt to pick what might help next.
If you turn on Learn from my journal: the words you write are read by an AI tool to spot what they’re about (like work or family) and whether you might want extra support, so Hello Raven can point you to it. Only those topics are kept, never your words. Voice notes and drawings are never sent. You can turn it off anytime in Account.
Messages you send us: what you write on the Help page or by email, and the email address to answer you at.
Gifts: if you give Hello Raven, the recipient’s name and email, your note and the delivery date, so we can send it on the day.
Suggestions you send: what you write, kept with your account so we can limit how many are sent. Our team sees the words without your name or email. An AI tool may sort them by topic.
How you use Hello Raven: which listens you play, finish, skip, save or replay, and series you follow. This is how Hello Raven picks what to share with you next.
Technical details: basic device and error information so we can fix problems.
Visits to our website: which pages are viewed, previews played, and where visits came from (like a search engine), counted as totals. No cookies, and nothing that identifies you.

We don’t collect your location, contacts, or anything you haven’t chosen to share with us. Reminders are scheduled on your device.

How we use it

To run your account and keep your saves and progress in sync across devices.
To choose listens that fit you. You can turn off Learn from my choices or reset what Hello Raven has learned anytime in your account.
To understand, in aggregate, what helps people, so we can make better content.
To handle your subscription. On a phone it’s processed by Apple or Google; on the web, by Stripe. We never see your full card details.
To answer you when you write to us, and to deliver gifts.

We don’t sell your information, and we don’t use it for advertising.

Who helps us run Hello Raven

We use a small number of trusted services to store data and deliver the app:

Google Firebase — accounts, data storage and app hosting.
Cloudflare — delivering audio and images.
Sentry — error reports, so we can fix crashes.
Apple App Store and Google Play — subscriptions in the apps.
Stripe — subscriptions and gifts bought on the web.
Resend — the emails we send (gifts, receipts, answers to your messages).
Google Gemini and Anthropic — AI tools that read journal notes (only if you turn that on) and sort suggestions. Your name and email aren’t sent with them.

We also use AI tools to help our team produce content (for example, scripts, voices and images). Your personal information is not sent for that.

Your choices

See or download your data: email us and we’ll send you a copy.
Delete your account: go to Account → Delete account. This removes your profile, history, saves and journal. If you subscribe through the App Store or Google Play, cancel there too; a web subscription is cancelled with the account.
Reset personalization: Account → Reset learned preferences.

Children

Hello Raven accounts are for adults and teens 13 and up. Story time is made for children to listen to with a parent, on the parent’s account; we don’t knowingly collect information from children under 13.

Changes

If we make meaningful changes, we’ll tell you in the app before they take effect.

Contact

Hello Raven is a service of Faith For Today. Questions about your information? Email contact@helloraven.app.