Terms of Use

These terms are the agreement between you and Faith For Today (“Hello Raven”, “we”), for using Hello Raven in the apps and at helloraven.app. By creating an account, you agree to them.

What Hello Raven is — and isn’t

Hello Raven offers short audio reflections and prayers rooted in Christian faith and informed by psychology, to help you reframe everyday moments.

Hello Raven is not medical care, therapy, or a crisis service. It doesn’t diagnose or treat any condition and isn’t a substitute for a doctor, counselor or pastor. If you’re in crisis or thinking about harming yourself, call or text 988 in the US, or your local emergency number.

Hello Raven isn’t a person or a live chat. Its replies are written ahead of time and chosen automatically based on what you tap or type. No one watches what you write, so Hello Raven can’t send help or contact anyone for you.

Your account

You need to be at least 13 to use Hello Raven.
Keep your sign-in details private. You’re responsible for activity on your account.
You can delete your account anytime from Account → Delete account.

Subscription and free trial

Hello Raven is a monthly or yearly subscription. New subscribers get a 7-day free trial, once per person. Anyone with an account also gets one raven a day free.
In the apps, your subscription is billed through the App Store or Google Play. On the web, it’s billed by Stripe to the card you enter when you start the trial.
When the trial ends, your plan renews automatically at the price shown when you subscribed, every month or year, until you cancel. Cancel at least 24 hours before the trial or period ends to avoid the next charge.
Cancel anytime: in your App Store or Google Play subscription settings, or in Account on the web. Deleting the app doesn’t cancel a subscription. Your plan runs to the end of the period you paid for.
Founding price: if you join at a founding price, you keep it for as long as your subscription stays active. If you cancel and rejoin later, the current price applies.
Refunds: for the App Store and Google Play, Apple and Google decide under their policies. Web subscriptions aren’t refunded for partial periods; after you cancel, your plan runs to the end of the period you paid for. If something went wrong, write to us.
One plan, every device: a subscription bought in one place unlocks Hello Raven everywhere you sign in. If you end up paying in two places, cancel one; we’ll help.

Gifts

A gift is a year of Hello Raven, paid once. We email the recipient a code on the day you choose. It can be redeemed once, at helloraven.app/redeem, and the year starts when it’s redeemed.
Gifts are final: codes don’t expire, can’t be exchanged for cash, and aren’t refundable.
If the recipient already has a plan, the gift year begins when their current plan ends.

Our content

The listens, words, images and recordings in Hello Raven belong to us or our partners. You may use them for your own personal, non-commercial use, and you’re welcome to share quotes through the app’s Share button. Please don’t copy, redistribute or resell them.

Scripture

Scripture quotations marked ESV are from the ESV® Bible (The Holy Bible, English Standard Version®), © 2001 by Crossway, a publishing ministry of Good News Publishers. Used by permission. All rights reserved.

Some quotations are from the World English Bible, which is in the public domain.

Fair use

Please don’t misuse Hello Raven — for example by trying to break its security, scrape content, share your account, or disrupt it for others. We may suspend accounts that do.

Changes and availability

We may update Hello Raven and these terms. If we make meaningful changes, we’ll tell you in the app. We work hard to keep Hello Raven available but can’t promise it will always be uninterrupted.

Limits of liability

Hello Raven is provided “as is” and “as available.” To the extent the law allows, we make no promises beyond those in these terms, including that Hello Raven will meet every need or be free of errors.

To the extent the law allows, we aren’t liable for indirect, incidental, special or consequential losses, or for lost data, arising from your use of Hello Raven. Our total liability for any claim about Hello Raven is limited to the amount you paid us for it in the 12 months before the claim, or $50 if that’s more.

Some places don’t allow these limits, so they may not all apply to you. Nothing here limits rights you have under consumer law that can’t be waived.

Disputes

If something goes wrong, please write to us first; most things can be sorted out quickly. These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute that can’t be resolved informally will be handled in the state or federal courts located in California, unless your local law gives you the right to bring it where you live.

Contact

Questions? Email contact@helloraven.app.